Last Updated: March 16, 2026
Terms of Service
Effective Date: March 1, 2026
Last Updated: March 16, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Remidi Works, LLC ("Remidi," "we," "us," or "our"), an Illinois limited liability company. By accessing our website at remidiworks.com (the "Site"), engaging our services, or using our platform, you agree to be bound by these Terms.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use our Site or Services.
Remidi provides commercial strategy measurement, benchmarking, diagnostic, and advisory services for B2B software companies and their investors (collectively, the "Services"). Our Services include:
Commercial Strategy Check. A rapid assessment of a company's commercial strategy based on publicly available data, scored using our proprietary commercial strategy Score methodology.
Value Recapture Plan (VRP). A comprehensive diagnostic evaluating a company's commercial strategy, with detailed findings, benchmarks, and recommendations.
Tracking and Accountability. Ongoing quarterly measurement and benchmarking subscriptions.
Portfolio Dashboards. Aggregated Commercial Health visibility for investment firms across their portfolio companies.
Advisory Services. Expert-led engagements to address specific commercial challenges identified through our diagnostics.
Our Services are advisory in nature. We provide analysis, benchmarks, scores, and recommendations based on our methodology and professional judgment. We do not guarantee specific business outcomes.
Paid engagements are governed by individual Statements of Work ("SOW") that specify the scope, deliverables, timeline, and fees for each project. Each SOW incorporates these Terms by reference. In the event of a conflict between an SOW and these Terms, the SOW will control with respect to that specific engagement.
Certain Services (such as rapid scans and portfolio dashboards for investment firms) may be provided at no charge. Free-tier Services are subject to these Terms but do not create an obligation for us to continue providing such services. We may modify or discontinue free-tier offerings at any time.
Investment firms receive access to portfolio-level dashboards at no charge, contingent upon their portfolio companies maintaining paid Remidi subscriptions. We reserve the right to modify the terms of this arrangement with reasonable notice.
Fees for paid Services are set forth in the applicable SOW. Current standard pricing is published on our Site and is subject to change. Published prices do not constitute a binding offer; final pricing is confirmed in the SOW.
Unless otherwise specified in the SOW, invoices are due within thirty (30) days of the invoice date. Late payments are subject to interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.
Due to the advisory nature of our Services and the time and resources invested in each engagement, fees are generally non-refundable once work has commenced. The Commercial Health Check fee is credited toward the next tier of service (Value Recapture Plan) if the client elects to proceed. Specific refund provisions, if any, will be set forth in the applicable SOW.
We retain all right, title, and interest in and to:
• Our proprietary methodologies, including the commercial strategy Score, the five-dimension scoring framework, the Value Capture Pricing Model, and all related scoring models and analytical frameworks
• Our benchmarking database, including all anonymized and aggregated data contained therein
• Our software, platform, tools, and technology
• Our brand, trademarks, and trade dress
Nothing in these Terms transfers ownership of any of the foregoing to you.
Upon full payment, you receive a non-exclusive, non-transferable license to use the deliverables produced for your engagement for your internal business purposes. You may share deliverables with your board of directors, investors, and senior management team. You may not resell, sublicense, or publicly distribute our deliverables without our prior written consent.
You retain all ownership rights in the proprietary data and information you provide to us during an engagement. Our use of your data is governed by our Privacy and Data Security Policy and by these Terms.
We retain all rights in analysis, scores, and insights we derive from publicly available information, regardless of whether we have a paid engagement with the company being analyzed. This is consistent with our Privacy and Data Security Policy.
In connection with your use of our Services, you agree to:
• Provide accurate and complete information when requested, and promptly notify us of any material changes
• Provide timely feedback, approvals, and access to personnel as reasonably necessary for us to perform the Services
• Not misrepresent our scores, findings, or recommendations to third parties, or attribute conclusions to Remidi that we did not make
• Not use our scores or deliverables as the sole basis for investment decisions (see Section 9)
• Comply with all applicable laws in your use of our Services and deliverables
Each party agrees to hold the other party's Confidential Information in confidence and not to disclose it to third parties except as permitted by these Terms. "Confidential Information" means any non-public information disclosed by one party to the other in connection with the Services, including business data, methodologies, pricing, and strategic plans.
Confidential Information does not include information that:
• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party prior to disclosure
• Is independently developed by the receiving party without use of the disclosing party's Confidential Information
• Is disclosed with the prior written approval of the disclosing party
• Is required to be disclosed by law, regulation, or court order, provided the receiving party gives reasonable notice to the disclosing party
For the avoidance of doubt, anonymized, de-identified, and aggregated data as described in our Privacy and Data Security Policy is not Confidential Information and may be used and disclosed by us in accordance with that Policy.
By engaging our Services, you acknowledge and agree that:
• We may incorporate anonymized, de-identified data derived from your engagement into our benchmarking database, in accordance with our Privacy and Data Security Policy
• We independently collect and analyze publicly available information about companies, and we reserve the right to publish analysis derived from such information at any time, with or without your engagement or consent
• Our Privacy and Data Security Policy, available at remidiworks.com/privacy, describes our data handling practices in detail and is incorporated into these Terms by reference
Our Services are advisory and analytical in nature. Our commercial strategy Scores, analyses, benchmarks, and recommendations represent our professional judgment based on our methodology and the information available to us. They are:
• Not audited financial statements or representations of financial condition
• Not investment advice, and should not be used as the sole basis for any investment decision
• Not guarantees of future performance or business outcomes
• Subject to the accuracy and completeness of the information available to us, including publicly available data that may be incomplete, outdated, or inaccurate
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SCORES ARE ERROR-FREE OR THAT OUR SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR ANY ENGAGEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US UNDER THE APPLICABLE STATEMENT OF WORK DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA, REGARDLESS OF THE THEORY OF LIABILITY.
You agree to indemnify, defend, and hold harmless Remidi Works, LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to:
• Your provision of data or information that you did not have the right to share with us
• Your misuse of our deliverables, scores, or recommendations
• Your violation of these Terms or applicable law
• Any claim by a third party arising from your use of our Services or deliverables in a manner not authorized by these Terms
We agree to indemnify, defend, and hold harmless you and your officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of our gross negligence or willful misconduct in the performance of our Services.
If you believe that a commercial strategy Score or analysis we have published or delivered contains a material factual error, you may submit a written dispute to us at the contact information provided in Section 17. We will:
• Acknowledge receipt of your dispute within five (5) business days
• Review the disputed score or analysis in good faith
• Provide a written response within thirty (30) days, including any corrections we determine are warranted
We are not obligated to modify scores or analyses based on disputes, but we will consider all good-faith submissions. Our scoring methodology and the exercise of our professional judgment are not subject to dispute resolution under this provision.
These Terms are effective as of the date you first access our Site or engage our Services and remain in effect until terminated. Individual engagement terms are specified in the applicable SOW.
Either party may terminate a specific engagement by providing thirty (30) days' written notice, unless otherwise specified in the SOW. Upon termination, Client is responsible for fees for work performed through the effective date of termination.
Either party may terminate these Terms or a specific engagement immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days of written notice.
The following provisions survive termination: Intellectual Property (Section 5), Confidentiality (Section 7), Data Rights and Benchmarking (Section 8), Disclaimers and Limitations (Section 9), Indemnification (Section 10), and Governing Law (Section 15). Our right to retain and use anonymized data in accordance with our Privacy and Data Security Policy also survives termination.
During the term of any engagement and for twelve (12) months following its completion, neither party shall directly solicit or hire any employee or contractor of the other party who was materially involved in the engagement, without the other party's prior written consent. This restriction does not apply to general recruitment advertising or to individuals who initiate contact on their own.
Neither party shall be liable for delays or failures in performance resulting from causes beyond the party's reasonable control, including acts of God, natural disasters, pandemics, government actions, labor disputes, or infrastructure failures.
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Cook County, Illinois, before a single arbitrator. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.
Entire Agreement. These Terms, together with our Privacy and Data Security Policy and any applicable SOW, constitute the entire agreement between the parties with respect to the subject matter hereof.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Waiver. The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that party's right to enforce that provision in the future.
Assignment. You may not assign these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
Notices. All notices under these Terms shall be in writing and sent to the contact information on file for each party. Email is an acceptable method of notice for routine communications; material notices (such as termination or breach) should be sent via certified mail or recognized overnight courier.
For questions about these Terms, to submit a score dispute, or for any other inquiries:
Remidi Works, LLC
Email: michael@remidiworks.com
Phone: 312-735-9491
